About
About Us
IT Services Built for People (Not Just for Systems)
At Subnet Systems, we’re a team of passionate tech enthusiasts providing information technology services that go beyond the basics. Our job isn’t just to fix things—it’s to help your business run better, faster, and smarter.
Based in Canada, with service locations across Ontario, we deliver fast, flexible, and friendly support for small businesses, healthcare organizations, First Nations communities, municipalities, and more. From IT consulting and cloud services to network security and disaster recovery, we’re your proactive, always-learning tech partner.
Mission
Our Mission is to be your trusted IT provider when it comes to IT Services, managed IT services, hosted solutions cyber security, IT Support, and project management. We are dedicated to ensuring the security and resilience of businesses and individuals, providing support in an ever‐changing digital landscape. Our commitment extends to empowering clients to fully utilize technology for their success.
Vision
Our Vision is to strive to provide businesses with trusted and reliable IT services ranging from web development, managed IT services, hosted solutions, cyber security and IT support. We aim to enable our clients to focus on their core business acƟviƟes while we deliver an IT infrastructure that fosters growth and success. Our vision is centered on creaƟng a thriving and secure digital environment for businesses to flourish.
How We Got Here
Subnet Systems was founded in 2020, building on nearly a decade of experience from co-founder Serge Cinelli, who had already been delivering expert IT support to clients since 2012. When Serge partnered with Stephen Robert, a seasoned cybersecurity professional with extensive enterprise knowledge, Subnet became more than just an IT services provider—it became a trusted, approachable brand focused on people.
Since then, we’ve grown into a go-to IT support team for over 30 clients across industries, delivering everything from on-site support to full IT management.
What Makes Us Different
IT Solutions with Heart (and a Little Bit of Geek Joy)
- Proactive support – We catch issues before they become outages, keeping your IT systems healthy and humming.
- Friendly communication – We ditch the jargon. Our goal is clarity, confidence, and maybe even a little fun.
- 24/7/365 availability – We’ve partnered with Kaseya for after-hours help desk services and maintain full technical support during business hours.
- Local presence – With team members in Ottawa, Timmins, Bracebridge, Burlington, and Iroquois Falls, we offer truly localized on-site and remote service across Canada.
Our Service Offerings
End-to-End Information Technology Services
We don’t do cookie-cutter. Every client gets a customized roadmap built around their unique business needs.
Our full suite of IT services include:
Managed IT Services
- Full management of your IT infrastructure, including IT service desk, devices, updates, and monitoring.
Cybersecurity Services
- Our team specializes in authentication, risk assessments, network security, and threat monitoring—so your systems stay secure, and your people stay protected.
Healthcare IT Services
- End-to-end technology support tailored for healthcare providers. We offer EMR management and migrations, secure data storage, reliable networking for clinics, and custom medical website design—all built to meet privacy standards and ensure seamless patient care.
Cloud Services & Cloud Solutions
- We help organizations of all sizes transition to cloud computing with confidence. Whether you’re exploring Microsoft 365, SharePoint, or custom platforms, we deliver scalable, secure cloud solutions.
Microsoft Expertise
- We’re seasoned in deploying and managing Microsoft tools like Teams, Azure AD, SharePoint, and Exchange.
- Disaster Recovery & Data Protection From automated backups to full disaster recovery strategies, we make sure your data is protected—onsite, offsite, and everywhere in between.
IT Consulting & vCIO Services
- We help organizations make smarter decisions about technology—from vendor selection and strategic planning to procurement and compliance.
Web Development & Hosting
- We design, develop, and host WordPress sites and applications that are secure, scalable, and built in Canada.
Need Answers?
FAQs
Q: Do you provide 24/7 help desk support?
Yes! Through our partnership with Kaseya, we provide 24/7 help desk coverage, including Level 1 and Level 2 techs. For complex cases, we escalate to the Subnet team.
Q: What cloud services do you support?
We support everything from Microsoft 365 and Azure to secure backups and cloud-based productivity tools. Need a migration roadmap? We’ve got one.
Q: Can you help us recover from an outage or ransomware event?
Absolutely. We specialize in disaster recovery, with offsite backups, ransomware protection, and automated restore protocols that reduce downtime.
Q: Do you provide on-site service?
Yes—we offer both remote and on-site support depending on your location and service tier.
Q: Is outsourcing IT the right choice for my business?
If you’re looking for reliability, scalability, and access to a full team of experts without the cost of hiring in-house, then yes—outsourcing your IT services is often the smarter, more cost-effective choice.
Let’s Build an IT Environment You Love
General Questions
Tech Support: 888 – 772 – 3282
Sales: 844 – 392 – 9237
Locations
Ottawa
Timmins
Bracebridge
Iroquois Falls
Burlington
Services
Industries
Connect with us
116 Albert St. Unit 307, Ottawa
150 Algonquin Blvd E., Timmins
888 - 772 - 3282
Copyright 2025 © All Rights Reserved.
Terms
Privacy
Cookies
